We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website or our services, then you can be assured that it will only be used in accordance with the General Data Protection Regulation (GDPR) and with a lawful basis to fulfil our contractual and legal responsibilities.
What we collect
To operate we collect personal information including names, postal addresses, email addresses, phone numbers, property ownership information or other information relevant to customer surveys and/or offers.
What we do with the information we gather
We process personal data to understand your needs and provide you with a better service. We use your personal information on a project for instance in emails and letters; in the project brief, contracts and appointment documents; on drawings and visualisations (physical, pdf or other digital media); in feasibility or other strategic documents. We also require your personal information in internal record keeping and to improve our products and services.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us if you wish to make a request.